Dream Payments, a popular POS processer used by many handmade makers, announced today on their Facebook page that they will be discontinuing their Dream Payment services as of July 5th, 2018.
We have truly appreciated being your payment processing service provider and, as such, we regret to inform you that all debit and credit card payment processing through the Dream MPOS application and mobile card reader will conclude at 11:59pm on July 5th, 2018.
This abrupt halt of services obviously came as a big surprise to the people who use their service. The Dream Payments Mobile POS Debit/Credit Card Reader retailed in Canada for $149.99, a sizeable investment for many entrepreneurs and small business owners. The company appears to have turned off commenting on the announcement thread but based on the reactions I’d say people are pissed:
Only customers who purchased their devices on or after April 4, 2018 will be refunded, as long as the machine is returned to Dream with proof of purchase by July 5, 2018. So basically if you’ve had your machine for more than 2 months, you are SOL. You can find full details about the discontinuation of services on their website’s FAQ, or skip to the ‘how to get a refund’ details here.
If you purchased your device before the refund cut-off date, the company recommends holding on to it until July 5th, 2018, then doing a final pairing & connect to the MPOS app to clear any sensitive data before you dispose of the machine as electronic waste. You can check the Electronic Recycling Product Association’s website to find an electronic drop off near you, or check with your muncipal waste department.
So, what to use instead? I have the Square Reader for contactless and chip. It’s $59 with free shipping and worked flawlessly at my last handmade market. Customers loved the easy tap option for debit or credit, and the option to receive an emailed receipt.
You can sign up today and receive $1000 of free processing, as well as a free credit card swipe reader to get you started.
Does the Dream MPOS discontinuation affect your business? I’d love to hear your thought on it. If you’re using a different service, feel free to drops the pros and cons in the comments below!
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